Refund Policy

Returns within 30 days

Unopened and unused feed and non-feed products may be returned within 30 days of pickup when they are:

• In their original packaging

• Clean and undamaged

• Unopened and unused

• In the same condition in which they were provided

A paper receipt is not required. We may ask for the name, email address, phone number, or order number associated with the Shopify order so we can locate the purchase.

Please contact us before returning an item so we can arrange the return.

Feed quality concerns

Opened feed is not eligible for an ordinary return. However, if feed appears damaged, spoiled, contaminated, incorrectly labeled, or otherwise defective, stop using it and contact us before bringing it back.

Whenever possible, feed damage or quality concerns should be reported within 14 days of pickup. Please retain the original bag and provide:

• The name or email address associated with the order

• Photographs of the product and packaging

• The lot code

• The best-by or expiration date

• A description of the concern

We review feed-quality concerns individually. Depending on the circumstances and any applicable manufacturer requirements, we may provide a replacement, store credit, or refund.

Do not bring potentially contaminated feed to the pickup location unless we instruct you to do so.

Feed that was damaged after pickup because of moisture, pests, improper storage, heat, contamination, or other customer handling is not eligible for a refund or replacement.

Products affected by an official recall will be handled according to the applicable recall instructions and are not limited by the ordinary 14-day reporting period.

Damaged or defective non-feed products

If a non-feed product is defective, it may be eligible for a refund or replacement even if it has been opened or used. Contact us within 30 days of pickup with a description and photographs of the problem.

Damage caused by misuse, improper storage, accidents, normal wear and tear, or customer handling is not considered a product defect.

Some products may be covered by a manufacturer warranty. When applicable, we may help you work with the manufacturer or direct you to the appropriate warranty process.

Incorrect orders

Please inspect your order when it is picked up. If we provided an incorrect item or quantity, contact us as soon as possible so we can correct the order.

Non-returnable items

The following are not eligible for ordinary returns:

• Opened or partially used feed, except when reviewed as a possible quality or safety concern

• Used non-feed merchandise that is not defective

• Products damaged after pickup

• Gift cards

• Special-order, custom, clearance, or final-sale items

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing time may vary depending on the bank or payment provider.

Refunds, replacements, and store credits are issued only after we review and approve the request.